Career Opportunities with American Family Care

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Provider Scheduler

Department: Physician Services
Location: Longmeadow, MA
Company: AFC New England


To assist in the scheduling of providers to meet the provider needs of outpatient clinics.

Essential Duties and Responsibilities

  • Using scheduling software, identify gaps in provider schedules and develop monthly and ad hoc schedules to meet clinic needs.
  • Work closely with Director of Provider Services to identify provider needs and to reallocate provider resources as needed
  • Develop positive working relationships with providers to obtain consent and support for staffing needs
  • Provide subject matter expertise in the use of scheduling software in order to assist providers in using the scheduling software.
  • Maintain scheduling software database to ensure accurate and up-to-date information.
  • Maintain training materials for scheduling software.
  • Work collaboratively with Credentialing to ensure all physician documentation is in order prior to scheduling.
  • Assist in the onboarding process for new providers.
  • Regular attendance to ensure provider coverage at all centers each day of operation.

Other Duties and Responsibilities

  • Other duties and responsibilities as assigned.


High School degree and 2+ years of clerical experience.  Heavy telephone use.  Strong relationship-building and influencing skills.  Ability to understand and operate computers and software.





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