Career Opportunities with American Family Care

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Practice Administrator (NY area)

Department: AFC Franchising
Company: AFC Franchising

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. Providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers compensation and occupational medicine. Each location is equipped with an on-site lab and in house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF) and this position will be in that division, working directly with franchise owners of American Family Care centers.


AFCF is looking to fill a Franchise Business Consultant (FBC) role in Region 1, covering New York and potentially other states. The FBC directly reports to a Director, Franchise Operations and provides operational analysis and educational training to Urgent Care Center management franchisees. The FBC is responsible for working with franchisees to maintain and enhance existing business operations of franchise centers. The FBC will work directly with franchisees to help them maximize the revenue and profitability of the center and territory through corporate program promotions, marketing, building & improving best practices and processes, business strategies and ongoing training.

Essential Duties and Responsibilities

  • Conduct regular on-site visits and audits of assigned Franchise locations
  • Monitor the financial status, operations, staffing, paid advertising, and overall management of assigned Franchise locations
  • Conduct consultation calls on a regular basis regarding urgent care operations management, customer/patient relations improvement, new center Go Live training and Grand Opening events, marketing and advertising planning, and financial analyses including P&L review and projections and other company initiatives
  • Run reports in various systems and review KPIs
  • Cultivate and preserve Franchisee/vendor relationships
  • Support Franchisee during pre-opening phase, including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning  
  • Develop a strategic plan and translate that plan into the appropriate sales activities
  • Coordinate all training activities with the appropriate departments/individuals and  ensure that all training materials and resources have been directed to the appropriate parties ? Conduct on-site educational workshops with Franchise groups.
  • Provide necessary counsel and assistance to Franchisees for development and improvement of business plans, including, establishing specific goals, objectives and strategies for sales, controls, profits, development, marketing, etc
  • Ensure physical facilities of assigned Franchisee locations comply with Franchisor standards.
  • Coordinate any and all resources/support from all appropriate departments for assigned Franchisees
  • Complete any and all month end reports, new store follow-up reports, weekly expense reports, preparation of classes, etc.

Strictly adhere to Company and departmental policies and procedures regarding the appropriate use of Company databases  

Develop and maintain proficiency in the use of the Companyís database.  

Ensure implementation of all company policies, procedures, programs and new concepts with assigned Franchisee locations

Other duties and responsibilities as assigned.


  • Residence in the greater NYC metro area preferred
  • Multi-Unit Urgent Care and/or Primary Care center operational management experience preferred
  • EMR experience preferred (Experity or other)
  • Ability to travel up to 50% of time
  • Superior people skills
  • Well-developed oral and written communication skills
  • Strong listening and negotiation skills
  • Dynamic presentation skills

Educational Requirements

  • Bachelorís Degree in Business Administration, Business Management, Health Care Management, or related field
  • Minimum 3 years Urgent Care Center Management Experience required





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