Career Opportunities with American Family Care

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Medical Receptionist (FT)

Department: Clinical
Location: Saugus, MA
Company: AFC New England


  • 3- and 4-day work weeks
  • Some weekends and holidays required
  • Full time benefits including matching 401(k)
  • Flexible Scheduling
  • Incentive Plans
  • Growth Opportunities

Job Summary

Serve as the first point of contact for medical front office.  Greet and register patients, collect payments, discharge patients, and maintain records.


  • Greet patients with great customer service
  • Answer phone calls and patient questions in a friendly and helpful tone
  • Provide patients with initial paperwork and obtain copies of insurance and identification cards.
  • Register patients, update patient records, and verify insurance accurately and timely
  • Follow company procedures related to workers’ compensation and occupational medicine patients
  • Determine, collect, and process patient payments and address collection and billing issues
  • Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
  • Assist patients with follow-up appointments, and fulfill medical documentation requests
  • Balance daily patient charges (cash, check, credit cards) against system reports


  • High School Diploma or GED required
  • Previous medical office experience preferred





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